Return Process
Since your satisfaction is our top priority at Hammaddeler.com, we would like you to know that our primary goal is to supply quality products that do not need to be returned and to offer them for sale on our site.
Despite all the quality work we have done, taking back the products that do not satisfy you in the easiest and fastest way, in accordance with the return procedures, without causing you much trouble, and ensuring that your money is transferred back to your account as quickly as possible is a goal that is at least as important as making a sale.
Among the over 1 million products we have shipped to date, there is not a single purchase that has not been returned or completed with dissatisfaction by our customers.
Our goal is not only to be a good shopping site, but to create a shopping experience that will be among your favorites for many years. The 16 years we have spent are a result of the value we give to quality and our customers.
Be Careful When Receiving Products!
Dear customer, in order to prevent any material damage to either your valuable person/company or Hammaddeler.com, the most important issue that we must pay attention to is the checks you will perform when receiving the cargo.
Therefore, when receiving your products, please first check the outer packaging before opening it. Do not accept torn, burst, dragged, wet packages and have the cargo officer draw up a report.
If none of these problems are visible on the outer appearance of the packaging, still open your cargo in the presence of the cargo officer and check your products. In case of damaged products, definitely do not accept the cargo and have a report drawn up.
In such cases, if you experience any problems with the cargo officer, we kindly ask you to inform us immediately. The necessary intervention will be made by us as soon as possible and your problem will be resolved.
In the event that the product sent is damaged in the cargo and you receive this product, no rights can be claimed from the cargo company and therefore, no returns or exchanges can be made.
What are the Return Conditions?
You can return the products you want to return by first filling out the return request on our website and receiving approval for your return. Returns that have not been filled out and received approval for the return form cannot be received.
You can send your return cargo with Surat Cargo. Cargos sent with other cargo companies, returns sent to a different recipient, and returns whose cargo fee is not sent in accordance with the conditions below cannot be received.
Fill in the return section on the invoice and send it together with the returned products. Otherwise, the return process cannot be made.
Your return must comply with the "Right of Withdrawal" and "Products for which the Right of Withdrawal cannot be used" conditions in the "Distance Sales Contract". Food products, food raw materials, silicone molds, personal hygiene products, cosmetic raw materials cannot be returned within the period of the Right of Withdrawal.
In order for your shipment to be received by the cargo company, it must be packaged in a way that it can be transported safely.
After you receive approval for your return request on Hammaddeler.com, you can call the Surat Cargo courier by clicking on the link below:
For shipments made with companies other than Surat Kargo, the payment must be made by you, otherwise the shipment will not be received.
If the product is defective, the shipping fee will be covered by our company, if the return is made due to a customer-related reason, the shipping fee will be covered by our customer.
After your returned product reaches our warehouse, the product and your return request regarding the product will be examined and evaluated quickly and in detail by our relevant team.
If all the conditions stated above are met, your money will be refunded.
After your refund is processed, an informational email will be sent to your registered email address on Hammaddeler.com stating that your refund has been completed.
The refund will be refunded with the same payment method you used to make your purchase on Hammaddeler.com. In other words, if you made it by bank transfer, your refund will be transferred to your bank account, and if you made it by credit card, your refund will be made to your credit card.
The refund will be reflected in your bank account within a few hours at most after the transaction is made, and in your credit card statement, although it varies by bank, within an average of 5 days.
In cases where you cannot see the refund amount in your accounts or credit card statements, you can request a receipt/payment screenshot from the support requests section in your Hammaddeler.com user menu. The necessary information will be sent to your registered email address in our system as soon as possible.
After all these transactions, we kindly ask you to follow up with your bank on the processes regarding the reflection of your refund in your accounts/credit card statement.
In case of refund transactions for your order purchased from Hammaddeler.com, the entire refund amount is paid to your credit card in one go.
The relevant bank deposits the refund amount to your credit card in installments every month.