Cargo and Us...28.10.2015
Shipping and Us
Why are our customers important? Our customers are indispensable for our company. Our customers determine the success of our company. Companies that value and care about the wishes, problems and needs of their customers increase their permanence and presence.
In the e-commerce sector, where our company has had a say since 2007, perhaps the biggest problem of the companies is the cargo delivery processes. Our customers always expect fast and smooth delivery. In this respect, as soon as he communicates, he should be able to find an answer to his problem as quickly as possible.
If there is a problem in delivery, it should be able to intervene immediately. This provides both customer satisfaction and increases the reliability of the company.
What's wrong with the cargo?
There may be problems such as double invoicing, shipping to the wrong address, failure of the order to arrive at the exact time, damaged parcel shipping, delivery to a different person due to name similarity, delivery of only a certain part of multiple parcel deliveries, but these are not too big problems that cannot be solved for companies that have established their foundations. Just like our company Smart Shopping Club. :)
So, how did Smart Shopping Club develop in cargo in line with the demands of its customers and how did it solve the question WHERE IS KARGOM the most curious of our customers???
All of our e-commerce sites and systems work with a system integrated with Sürat Kargo. When you create an order on our site, you can track your cargo from the address of sahibinden.hammadler.com with the order reference number given to you, and from the cargo tracking field on the left column.
This is the fastest shipping search method. The cargo tracking number is provided to you immediately after your order, before your parcel is prepared. :)
At the same time, very fast and even instant directions and changes are made with our in -house whatsapp groups for different cargo problems.
By not leaving you alone in the problems you are experiencing, we are working hard to fully fulfill the service that our customers always expect.
We do not forget that; Our customers, namely you, are at the center of our business. It is our biggest advertisement that our customers are satisfied and share this satisfaction with their environment. :)
We wish you to be happy with pleasant and trouble-free shipping...
Meltem Kurt
Regional operation manager
email: meltem.cavusoglu@hammadler.com